Posted on June 19, 2014
I have been kind of quiet here for the last few months, but with good reason. On Tuesday, it will be 6 months since my water pipes froze and burst during the first freeze of 2014. This two part post covers the last six months of my life as I attempt to recover from the freeze. I am writing this, not as a list of woes and worries, but to ask a simple question; what the hell is wrong with contractors?
It’s the second night of the big freeze, Delta Plumbing responded quickly in the emergency, and while I might quibble with the pricing, given that fact that they were working round the clock to fix things and the fact that they came when they said they would (8pm on the first call), I will tip my hat to them and say thank you.
The man from Delta had recommended a contractor called Apex Mitigation services to handle the water removal. Like Delta, Apex came when they said they would and responded very quickly and efficiently. The only knock on them was that they managed to nick one of my alarm wires.
This was totally not their fault, as we didn’t know where the wires were run and since it was only a nick, I didn’t even know they had done it until over a week later when the alarm would start intermittently beeping at me for no reason. Not a big deal, I just had the alarm company come out and track down the break and fix it.
The electrician sent out by My Alarm Center had the old school habit of stripping the wires with his wire cutters. As a recovering electrician myself, I have done this in a pinch, but it always runs the risk of creating a weak spot in the wires if you crimp to hard (much like the previous issue he was there to fix).
Sure enough, I was in line for the bank later in the day when I got a call from the alarm monitoring station that my alarm had gone off. I went home, discovered the bad splices and just re-did them myself. Irritating, but it could be worse. Yes… yes it could.
Apex had recommended a renovations contractor called AYS (At Your Service) to fix the kitchen and bedroom water damage. They came out and did the initial walk through with the insurance company and I talked through a number of potential issues with them. One thing I was very clear about was that we would not do the demolition of the kitchen until the new cabinets where actually in our hands. I had no urge to be weeks without a kitchen (ah the naiveté of youth).
As the weeks passed I had a horrible time getting AYS (Assemble it Your Self?) to call me back when I left messages. No one could tell me, when the work was going to get done or even when they would come out again. They missed 3 appointments including two days when I stayed home from work to wait for them. The final straw was when they called weeks later to say they would be out to demolish the kitchen the next day… without even asking me what cabinets I wanted to order. Are You Serious? I have a 8 foot square of bare concrete in my bedroom and the kitchen counters are starting to sag. Nothing was started and the communication was awful. So AYS got fired.
I did a bit of looking around and decided I would let Home Depot do the carpet in the bedroom. If they did a good job, I would get them to do the kitchen. Home Depot’s subcontractor is a company called Romanoff Renovations and they made me feel all kinds of stabby.
Having dealt with the alarm wires in great detail since the original damage, I knew exactly where each one came up near the wall. I took great pains to point each of these 3 places out to all of the guys working on the crew. You need to be careful here, here and here… They managed to cut Every… Single… One.
At first, they just wanted to continue putting in the carpet, then they started talking about just leaving and then, despite being told not to on multiple occasions by both myself and their own supervisors, they started trying to fix it themselves.
I was eventually able to get an alarm technician to come out on an emergency service call to fix things and check the system. After far too much aggravation, they were able to get the carpet finished. Romanoff agreed to reimburse the cost of the repair, which was the least they could do… and in fact, all they would do.
To add insult to injury, their check for the reimbursement came with a legal release statement which basically said that by signing the check I agreed never to ask them for anything else. I will state this as plainly as possibly, I would not hire Romanoff Renovations to build a birdhouse. If I was legally able to ask them for anything else, I would ask them to go fuck themselves. Home Depot should pick a better class of contractor.
By this point at least I had carpet, so all things considered, it could be worse… much worse in fact.
To find out just how much worse things could get, read Contractors II: Global Builders Restoration